Booking policy

The paying for a booking to confirm the reserved date and time indicates that you have read and accepted our booking policy.

就預約服務確認付款,表示付款人已閱讀並同意接受本中心之預約條款。

Booking Arrangement  預約安排

  • All bookings must be completed within the period of validity. The valid date starts from the date of the first booking confirmed. Single booking is valid for 30 days, and the package service is valid depending on the package's validity period.

水療服務必須於有效期內使用。有效期以確認的第一次預約日期計起。單次服務有效期為三十日,套票服務有效期依套票內容而定。

  • Each confirmed booking is subject to maximum two times of re-booking and is valid for use within the period of validity.

  • 每個已確認的預約最多可以更改日期兩次,並需在有效期內使用。

每個已確認的預約最多可以更改日期兩次,並需在有效期內使用。

Amendment / Cancellation  變更預約

  • Due to limited seating, all cancellations or re-bookings will only be entertained if made 3 days before the scheduled booking. This gives us the opportunity to fill the space to serve other doggy who needs treatment.

已確認的預約,如需取消或更改日期、時間或內容,必須於已確認之服務日期三日前提出。此舉是為了讓其他有需要的狗隻,有機會可以填補相關空缺以獲得照顧。

  • A late-cancellation fee of HKD300 will be charged for cancellations/amendments made within 3 days but 24 hours prior to the scheduled booking.

已確認的預約,如在服務日期三日內至二十四小時前取消或需作出任何改動,需收取行政費用HKD300。

  • The entire amount of the service fee will be forfeited if the cancellation/amendment was made within same day of the scheduled booking.

如在已預約的服務日期當天要求取消或作出任何改動,當日的服務費用將全額扣除。

  • Late arrival for a scheduled booking by over 10 minutes is considered same-day cancellation. No service will be provided and the service fee will be forfeited.

請依預約時間抵達,逾時超過十分鐘,將未能提供服務,並視作臨時取消處理,當日的服務費用將全額扣除。

  • We should be notified as soon as possible for last minute cancellation or amendment requests due to medical issues, either doggy or owner. Rebooking is only available with submission of proof of Veterinary or Doctor visit.

如狗狗或狗主因病需要臨時取消或更改服務日期,請盡快通知本中心,並需提供相關之醫生或獸醫就診証明以修改已確認的預約。

Weather Condition  天氣安排

  • Amiko Centre will be opened as usual under Typhoon signal No. 1, No. 3 and under Amber Rainstorm.

如天文台懸掛一號戒備信號、三號強風信號,或黃色暴雨警告信號,中心將如常運作。

  • Normal operation will be resumed within 3 hours if Signal No.8 or above, “Extreme Condition” announcement, or Red and Black Rainstorm Signal was lowered.

中心在天文台除下八號烈風或暴風信號、「極端情況」公布、或除下紅色或黑色暴雨警告信號後三小時內,恢復如常運作。

  • Amiko Centre will be closed all day, while Tropical Cyclone Warning Signal No.8 or above is hosted, “Extreme Condition” announcement, and Red and Black Rainstorm Signal which is still in force by 3PM.

如八號或以上烈風或暴風信號、「極端情況」公布、或紅色或黑色暴雨警告信號於下午三時正仍然懸掛,中心將全日休息。

  • If Tropical Cyclone Warning Signal No.8 will be issued within two hours as announced by the Hong Kong Observatory during opening hours, Amiko Centre will close an hour after the announcement.

如天文台在中心營業期間,公布將於兩小時內發出八號或以上烈風或暴風信號,中心將會於天文台公布後一小時關閉。

  • If Red and Black Rainstorm signal is hoisted during a booking service, Amiko Centre will remain open and space is available as shelter.

如紅色或黑色暴雨警告信號在狗狗進行水療期間生效,中心將維持運作,並提供空間讓客人及狗狗在室內暫避。

  • In case where we deem necessary to cancel a booking, you will be contacted by WhatsApp for rescheduling of booking.

中心就惡劣天氣影響下如因任何其他原因及考慮,或需要改動已確認的預約,中心將會 以WhatsApp 通知並安排更改日期。

Occasionally, due to unforeseen circumstances or other requirements, we may need to make changes to confirmed bookings. We reserve the right to alter or cancel confirmed bookings and we will communicate with you as soon as possible should such circumstances arise. In the case of such cancellations, all booking reschedules or amendments are subject to Amiko AquaWalk’s booking availability. Amiko AquaWalk reserves the right to amend all booking arrangement.

中心保留因技術、營運、不可預見之情況、有特別需要安排、或其他原因而需要就已確認的預約進行改動或取消服務之權利。如遇上以上情況,中心會儘快與受影響之客人溝通,並按中心的預訂情況儘早安排所能提供之服務,為客人重新預約。Amiko AquaWalk 保留修改所有預訂安排的權利。